Terms & Conditions


SHIPPING POLICY

We are so happy that you like our products! Just a kindly reminder that we are shipping all orders from beautiful Bali, Indonesia, so be patience because the delivery times might vary due to local post standard.
You will receive your order anywhere from 2 – 5 days for domestic shipping and 7 – 14 business days for International shipping from the date that it is shipped out. You will receive a confirmation email from us when your order is shipped. If you have not received your package within 3 – 5 days after the standard delivery day, please contact us.
Shipping Costs
Our standard shipping fee is 15 AUD (150 000IDR). Additional shipping charges may apply to International shipments, express shipping or large items over 1kg.
 
RETURNS, REFUNDS & EXCHANGES POLICY
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 
Please email info@mustachecoffeebali.com to request a refund and we will assist you with the shipping details. 
 
PAYMENT POLICY
Accepted Methods of Payment
Credit cards: Visa, MasterCard, and American Express.
You can also pay via PayPal.
 
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes: 
Billing Address
Shipping Address
Email Address 
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Other information
Mustache Coffee Bali have no liability in case products are sold out, mage or typographical errors on the Website, errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Mustache Coffee Bali is entitled to rectify any such errors and, at any time, to change or update the information.